Returns & Refund Policy

For hygiene reasons, hair that has been opened, worn, washed, cut, coloured or altered in any way cannot be returned. Hair must be in its original condition, with ties and packaging intact.

To be completed by Yana’s Mane & CrownAdd your return window for unopened hair, and whether these items are final sale.

Unopened hair care products with seals intact may be considered for return.

To be completed by Yana’s Mane & CrownAdd your return window and condition requirements for hair care products.

Contact us with your order number and a short description of the issue, along with photos where relevant. We will confirm whether the item is eligible and send return instructions before you ship anything back.

To be completed by Yana’s Mane & CrownState who pays return shipping and whether a restocking fee applies.

Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is the result of our error.

To be completed by Yana’s Mane & CrownAdd how long refunds take to process once a return is received.

To be completed by Yana’s Mane & CrownState whether exchanges are offered and under what conditions.

If your order arrives damaged or you receive the wrong item, contact us within a few days of delivery with photographs and we will make it right.