Customer care
Shipping Policy
Everything you need to know about how your order reaches you. The details below marked for completion will be finalised by our team.
Order processing
Orders are prepared and packed by hand before they are handed to the carrier.
To be completed by Yana’s Mane & CrownAdd your processing time, e.g. how many business days before an order ships.
Delivery times
To be completed by Yana’s Mane & CrownAdd estimated delivery times for standard and expedited shipping, and note that carrier delays are outside our control.
Shipping rates
To be completed by Yana’s Mane & CrownAdd your shipping rates, any free-shipping threshold, and whether local pickup or Houston-area delivery is offered.
Carriers
To be completed by Yana’s Mane & CrownAdd the carriers you ship with.
Tracking
Once your order is on its way, we will send tracking information to the email address used at checkout.
Addresses
Please double-check your shipping address before ordering. We are unable to reroute a package once it has left us, and orders returned due to an incorrect address may need to be reshipped at additional cost.
Lost or damaged packages
If your package arrives damaged or does not arrive, contact us right away and we will help you open a claim with the carrier.
International shipping
To be completed by Yana’s Mane & CrownState whether you ship internationally, and note any customs duties.
Contact us
Yana's Mane & Crown, 3030 Summer St, Houston, TX 77007
Phone: 832-793-3677
Email: maneandcrown@gmail.com
Hours: 9:00 AM – 7:00 PM daily